What to look for in a fence company
Deciding to purchase and install a fence is a major decision for a homeowner. A fence is a major investment, so you want to make sure you consider all aspects of the process. Ask questions before committing to a fence company so you can receive the best service and product.
Level of Fence Experience
Find out how long the fence company has been in business. A well-established company is more likely to be around for a while, giving you the option to contact them after your fence installation, should you need assistance with repairs or additional work done.
You will also want to determine how much experience they have with specific fencing options. Your fence company should be highly skilled in all areas of handling and properly installing the fence you want on your property. Installation should be done by a company familiar with the process and product, and they should be willing to address any questions or concerns you may have as the homeowner.
Is the Fence Company Insured?
This is an important question because if they do not have insurance and something happens, you may have to pay for damages. Accidents happen, so you will want to make sure the company is prepared for an unexpected situation.
Positive:Professionalism, Punctuality, Quality, Responsiveness, Value
Man alive, these guys are good! I’ll admit it: I can be a tough customer sometimes, and they were very patient with me. The work they do a solid, the customer service they provide is stellar and they are a great group of people all around. Highly recommend!
MOLLY OKEON, MEMPHIS
Testimonials From Past Fence Clients
Ask the fence company for testimonials. They should be able to happily provide a list of satisfied customers who recommend their services. If they are unable to provide multiple positive reviews, you may want to consider another company.
Personable Response
If they are annoyed by your questions, this could be red flag. The fence company should be eager to interact with you the homeowner and be friendly when addressing any questions. They should schedule estimates in a timely manner and accurately communicate pricing.
Costs
Be aware of any hidden costs the fence company may try to sneak into your project. By requiring a written estimate that includes price, materials, placement, and timeframe, you are ensuring there is no misunderstanding of what is expected. With both you and the fence company having the same estimate and information in hand, you can be on the same page.
Fencing can be expensive, especially if you opt for high-end materials. Does the fence company offer payment options allowing you to forgo paying everything upfront? Find out how long their warranty lasts. You want a company that is willing to stand behind their products and installation. A strong warranty will give you the peace of mind knowing repairs will be done in a certain time frame.
Quality of Materials
The fence company should use high-quality fencing materials able to withstand outdoor elements. They may cost more, but when you are making such a large investment and commitment to install a fence on your property, the best-quality materials will benefit you in the long run in both appearance and durability.
Efficient Process
From the initial interaction of scheduling an estimate to paying the bill on the finished product, the fence company’s process should be professional. Do you feel comfortable with their knowledge of pulling permits and adhering to necessary guidelines for installing a fence in your neighborhood? Each stage of purchasing a fence and installation should be seamless. Ask up front what their process looks like and what you should expect from them as a homeowner.
